Frequently Asked Questions
Everything you need to know about your Ring smart home security experience.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
Do I need a professional to install my Ring devices?
No, our products are designed for DIY installation. Each device comes with a step-by-step guide and all the necessary tools. We also offer video tutorials on our website for extra assistance.
What is your return policy for electronic devices?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return your device in its original packaging for a full refund.
Does my Ring device come with a warranty?
Yes, every new device includes a one-year limited warranty against hardware defects. You can also extend this coverage with a Ring Protect subscription.
Is a subscription required to use my camera or doorbell?
Basic features like live view and motion notifications are free. However, a Ring Protect plan is required to save, review, and share video recordings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as digital payment options like PayPal and Amazon Pay.